SUPPORT.md

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# Support

Minddy Cloud is operated by Minddy. Self-hosted minddy is the same public core
operated on infrastructure you control. The [edition guide](docs/editions.md)
explains hosting, data, provider, backup, and update responsibilities.

## Choose a channel

| Need | Channel | What to expect |
| --- | --- | --- |
| Install, configure, or use self-hosted minddy | [GitHub Discussions](https://github.com/mangue-dev/minddy/discussions) | Best-effort public community help; operators remain responsible for their infrastructure and data |
| Report a reproducible core bug | [Bug report](https://github.com/mangue-dev/minddy/issues/new?template=bug_report.yml) | Community triage without a guaranteed fix or timeline |
| Propose an improvement | [Feature request](https://github.com/mangue-dev/minddy/issues/new?template=feature_request.yml) | Public discussion; acceptance is not a delivery commitment |
| Report a vulnerability or proof of exploitation | [Security policy](SECURITY.md#report-a-vulnerability) | Confidential reporting and coordinated disclosure |
| Ask about a Minddy Cloud account, billing, or managed-service data | [hello@minddy.app](mailto:hello@minddy.app) | Private support under the applicable Cloud terms |
| Request an SLA, migration, training, or commercial support | [hello@minddy.app](mailto:hello@minddy.app) | A service separate from community support |

## Community support

Include the minddy version or commit, environment, expected behavior, actual
behavior, and a minimal reproduction. Redact logs. Never publish tokens,
personal email addresses, tenant identifiers, or customer data.

Maintainers and contributors respond as time permits. Questions may remain
unanswered, and inactive, incomplete, non-reproducible, or out-of-scope threads
may be closed. Community responses do not create a warranty, SLA, or contractual
commitment.

## Commercial services

Managed hosting and services may fund the project, but they do not change the
AGPL license or contribution standards for the public core. A commercial
agreement may provide a private channel, response target, or service; it does
not automatically prioritize a feature in the public repository. Account and
billing data must stay in private support channels.