SUPPORT.md

Rama master · réplica de lectura del repositorio original.

# 🛠️ Maintenance & Support

## 📬 Support Channels

| Topic             | Channel                                           | Response Time      |
| :---------------- | :------------------------------------------------ | :----------------- |
| **Bug Reports**   | GitHub Issues                                     | 24–48 hours        |
| **Feature Ideas** | GitHub Discussions                                | Weekly review      |
| **Security**      | [info@veriworkly.com](mailto:info@veriworkly.com) | Immediate priority |
| **Questions**     | Documentation                                     | Self-service       |

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## 📦 Versioning

This project follows **Semantic Versioning (SemVer)** for releases.

### Version Format

```
MAJOR.MINOR.PATCH
```

- **MAJOR** → Breaking changes
- **MINOR** → New features (backward-compatible)
- **PATCH** → Bug fixes

### Where Versioning is Used

Versioning is applied to **GitHub releases**.

Example:

- `v1.0.0` → Initial stable release
- `v1.1.0` → New features added
- `v1.1.1` → Bug fixes

> Releases are published in the GitHub “Releases” section.

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## 🗺️ Roadmap

The roadmap is available via the application and backend API.

- Displays upcoming and planned features
- Helps communicate project direction

👉 Users can suggest ideas or improvements via **GitHub Discussions**

> Roadmap items are maintained and prioritized by the core team.

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## 🔐 Security

If you discover a security vulnerability:

- Do **not** open a public issue
- Email: **[info@veriworkly.com](mailto:info@veriworkly.com)**

We take security seriously and will respond with priority.

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