SUPPORT.md

Rama main · réplica de lectura del repositorio original.

# TokEMS 社区支持

简体中文 | [English](#english)

## 获取帮助

- 部署、配置和使用问题：前往 [GitHub Discussions](https://github.com/yaojingang/TokEMS/discussions)。
- 可复现的缺陷：使用 [Bug report](https://github.com/yaojingang/TokEMS/issues/new?template=bug_report.yml) 提交 Issue。
- 功能建议：使用 [Feature request](https://github.com/yaojingang/TokEMS/issues/new?template=feature_request.yml) 提交 Issue。
- 安全漏洞：按[安全策略](SECURITY.md)私下报告。

提交问题时，请附上 TokEMS 版本或提交哈希、部署模式、操作系统、Node.js、pnpm、Docker 版本、复现步骤和已脱敏的日志。请移除令牌、手机号、邮箱、支付数据和参会者信息。

社区维护按维护者的可用时间进行，暂不承诺响应或修复时限。生产部署方需要自行承担运行、备份、合规和第三方服务配置责任。

## English

### Get help

- Deployment, configuration, and usage questions: use [GitHub Discussions](https://github.com/yaojingang/TokEMS/discussions).
- Reproducible bugs: open a [Bug report](https://github.com/yaojingang/TokEMS/issues/new?template=bug_report.yml).
- Feature proposals: open a [Feature request](https://github.com/yaojingang/TokEMS/issues/new?template=feature_request.yml).
- Security vulnerabilities: follow the private reporting process in the [security policy](SECURITY.md).

Include the TokEMS version or commit, deployment mode, operating system, Node.js, pnpm, and Docker versions, reproduction steps, and redacted logs. Remove tokens, phone numbers, email addresses, payment data, and attendee information.

Community support is provided as maintainer time allows, with no guaranteed response or resolution time. Production operators remain responsible for operations, backups, compliance, and third-party service configuration.