REFUND_POLICY.md

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# JoeSSH Refund And Cancellation Policy

Last updated: 2026-07-30

> **No paid offer is active.** JoeSSH Community is free. JoeSSH Pro, Founder
> access, hosted Sync, and paid support are not currently for sale. This is the
> proposed public policy for a future launch and must not be presented at
> checkout until all `{{...}}` fields are replaced and the live refund flow is
> tested.

This policy supplements any mandatory consumer rights. If applicable law or the
merchant of record gives a purchaser more favorable rights, those rights
prevail.

## 1. Community Software

JoeSSH Community is provided without charge under the MIT License. There is no
purchase price to refund. Voluntary support does not convert Community features
into a paid entitlement.

## 2. Proposed Voluntary Refund Window

For the first paid JoeSSH Pro or Founder purchase, the proposed default is a
full refund if the request is submitted within 14 calendar days after the
original purchase. This window is intended to be simple and does not depend on
usage telemetry.

For an automatically renewed subscription, the proposed default is a full
refund when requested within 7 calendar days after the renewal. After that
voluntary window, fees are not prorated unless required by law or expressly
stated at checkout.

Duplicate charges, a verified unauthorized charge, failure to deliver the
purchased entitlement, and a material defect that cannot be reasonably
remedied are reviewed independently of the voluntary windows.

The seller must confirm or replace these proposed periods before launch:

- initial-purchase window: `14 calendar days`;
- renewal window: `7 calendar days`;
- refund decision target: `{{REFUND_RESPONSE_TARGET}}`;
- refund processing estimate: `{{CHECKOUT_PROVIDER_REFUND_TIMING}}`.

## 3. Cancellation

A subscription can be canceled at any time through the verified customer
portal or support route. Cancellation prevents the next renewal and does not,
by itself, refund the current term. Access continues through the paid term
unless a refund is issued or the checkout description states otherwise.

A one-time license does not renew automatically. An optional paid update or
maintenance period must never be renewed unless the checkout clearly states the
renewal price, interval, and opt-out method before purchase.

Founder access must not be described as “lifetime” service. If launched, its
entitlement is limited to the exact local software, update period, and benefits
shown at checkout. Cloud capacity, hosted Sync, third-party services, and
guaranteed support require an expressly stated term.

## 4. How To Request A Refund

Use either:

1. the merchant-of-record customer portal:
   `{{CHECKOUT_CUSTOMER_PORTAL_URL}}`; or
2. the verified support route:
   `{{SUPPORT_CONTACT_EMAIL_OR_FORM_URL}}`.

Include the order identifier, purchase email, product, purchase date, and a
short description. Never send a card number, password, private key, SSH
credential, or terminal log.

The checkout provider may require identity or transaction verification. Refunds
are returned through the original payment method where possible. Bank,
currency-conversion, or intermediary fees outside the seller's control may not
be recoverable, but this does not reduce mandatory rights.

## 5. Voluntary Support And Sponsorship

A payment made solely to support development, with no advertised product or
service in return, is distinct from a Pro purchase. The funding page must state
that distinction before payment.

The current [voluntary-support page](docs/voluntary-support.md) uses personal
Weixin Pay and Alipay collection codes. JoeSSH creates no order, cannot use the
codes to cancel, reverse, refund, or automatically return a payment, and does
not offer or promise a project-operated return or remedy for mistaken,
duplicate, or incorrectly entered payments. A person who cannot accept that
limitation should not pay. Suspected account misuse or an unauthorized payment
should be reported through the official dispute channel in the payment record
or to official Weixin Pay or Alipay customer service. Any available remedy
follows platform rules and applicable law, and this notice does not waive rights
provided by either. Payment details must not be posted in a public GitHub issue,
Discussion, or pull request.

Never label a software license, update entitlement, membership deliverable, or
support commitment as a “donation” to avoid this policy or consumer duties.

## 6. Future Paid-Offer Chargebacks

This section applies only if a future paid offer launches; it does not apply to
the personal collection codes described above. For a future purchase, contact
the support route first when practical so duplicate charges, delivery failures,
or refund eligibility can be resolved. This request does not limit a purchaser's
right to contact the payment provider or card issuer. Fraudulent or abusive
chargeback activity may result in suspension of a paid service, but cannot
revoke rights in MIT-licensed Community code already received.

## 7. Required Seller Details

- seller: `{{SELLER_LEGAL_NAME}}`;
- merchant of record: `{{CHECKOUT_PROVIDER_LEGAL_NAME}}`;
- support route: `{{SUPPORT_CONTACT_EMAIL_OR_FORM_URL}}`;
- governing consumer-law disclosure:
  `{{GOVERNING_LAW_AND_MANDATORY_CONSUMER_DISCLOSURE}}`.

Paid checkout must remain disabled while any field is incomplete.