SUPPORT.md

Rama main · réplica de lectura del repositorio original.

# Support

AE NetScope is a free and open source project. Support is provided through public project channels when maintainers and contributors have time.

## Before asking for help

- Check `README.md`.
- Check `SECURITY.md` for security-sensitive topics.
- Search existing issues.
- Run the local checks listed in `README.md`.

## Public support

Use GitHub issues for:

- Reproducible bugs.
- Feature requests.
- Documentation problems.

Public support requests must use sanitized information only. Do not post secrets, credentials, real IP inventories, MAC addresses, hostnames, diagrams, screenshots, customer data, or sensitive logs.

## Security reports

Do not report vulnerabilities in public issues.

Follow `SECURITY.md` and use the repository's private security reporting method when configured.

## Scope

Maintainers may not be able to provide:

- Private deployment support.
- Live troubleshooting for production networks.
- Security review of private infrastructure.
- Emergency incident response.
- Help with unsupported forks or heavily modified deployments.

Paid support, hosted offerings, marketplace distribution, or managed services may be offered by third parties under the MIT License, but they are not official unless explicitly provided or endorsed by the maintainers.